It’s Not What You Say, It’s How You Say It That Counts

Marketing-Tips-41 Have you ever gone into a room and met someone that just seemed to be a downer?

We’ve all met someone like that before.

Sometimes they say all the right words. They have the credentials and really seem to know what they are doing but all the same, you just don’t feel comfortable hiring them to do a job.

You see, it’s not that you are the most experienced that actually counts. It’s how you make people feel when they are around you. Your attitude makes all the difference.

When you meet people do you have a smile on your face? Are you positive and encouraging?

That’s what people want to see.

Now, I’m not saying you have to be Polly Cheerleader. (We all know one of those as well). But you really do need to pay attention to your attitude around others.

Make them feel welcoming. Ask questions and share positive stories and events.

Which brings up another big turn off for people…

Don’t talk about the negative stuff in the news and politics either. Honestly, most people don’t really want to hear it.

There’s nothing wrong with you having your opinion. You should have it, but if you want to make a positive impact on the people around you and encourage them to want to do business with you, don’t harp on the negative stuff.

Here’s a great example. We moved to a new state a while ago. When we were new to town, we were looking at getting a PO Box for the the business and found a local place that was close to our house.

Of course, as a business owner and a constant networker, I asked the owner about local groups and events to get involved with for the local community.

He did mention a couple of groups that he knew of but almost immediately started complaining about the political arena in the area and the organizations involved.

It really left me with a negative feel. He wasn’t encouraging or actually helpful at all. With an attitude like that, I’m surprised he’s still in business at all.

Needless to say, I chose not to do business with him anymore. We immediately found another business that could provide what we needed and had a happy, friendly staff that made us feel more comfortable.

I could tell you about three dozen stories like that one where someone lost the sale because of their negative attitude.

So, the next time you you need someone in a business setting and they ask you how it’s going, tell them “It’s awesome! How about you?” You’ll see a totally different reaction to they way they do business with you.

Share:[sharethis]Pin It